Rujukan Laman

Privacy Policy for Malaysian Account Data

European Roulette, Ocean Fortune, Football Studio and Cash or Crash sit behind one account, so this Privacy Policy explains what data we use to keep your lobby, wallet…

Account data useCookie choicesPayment record careMalaysia access terms

Explore Lobby Read FAQ

How This Policy Covers myr918 Access

myr918 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy sets out how we collect, use, store and share data connected with your account, lobby activity, wallet actions and support conversations. Access and eligibility depend on local law and are available where local law permits. When you open an account, we may collect your

1
name, contact details, login records, device signals, game-session records and payment references. For Touch 'n Go, GrabPay, Boost dan FPX, we keep transaction identifiers, status updates and reconciliation records so your wallet can be matched with the correct transfer. We do not ask for more data
2
than we need for account operation, fraud checks, support, security, legal duties and internal audit. Retention periods depend on the data type, the purpose of use and any record-keeping duty that applies in Malaysia or to the payment channel involved.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Privacy Contact Paths for Your Account

Use these routes when you want to ask about your data, correct account details, check retention, or raise a concern about cookies and device checks.

Live chat privacy request Send a privacy request through live chat after logging in. We may ask for your account name, registered phone, and recent wallet activity so we can confirm the request belongs to you.

Email data desk Email us from the address linked to your account if you need a copy, correction or deletion check. Include only the account details needed for matching, not payment passwords or bank login data.

Account centre request Use the account centre to update contact details and privacy preferences where the controls are available. Some changes may need extra checks when they affect withdrawals, device access or support history.

ACCOUNT CARE

Cookies, 32 Cards, and Account Care

Privacy work happens across the whole account flow, not only at sign-up. Cookies help keep sessions active, device checks help detect unusual access, and game records keep your Ocean Fortune, 32 Cards…

Account data we collect

We collect details you provide, such as name, phone, email and account credentials, plus records created by login, wallet use, support chat and game sessions. Each record is linked to a clear account purpose.

Cookie and device checks

Cookies remember session state, language choice and security signals. Device checks may include browser type, IP address, time stamp and login pattern, helping us spot account access that looks out of place.

Payment record handling

For Touch 'n Go, GrabPay, Boost dan FPX, we keep transaction references, status results and wallet-matching records. We do not need your payment app password, and support will not ask for it.

Retention and deletion

We keep data only while it is needed for account operation, security checks, payment matching, support records, audit needs or legal duties. Deletion requests are assessed against those duties before removal.

Access and correction

You can ask what account data we hold, request correction of wrong contact details, or ask how a record is used. We may verify identity before releasing or changing any account record.

Limited internal access

Only staff who need data for account support, security, payment matching or compliance checks can access the relevant records. We keep role access narrow and remove access when it is no longer needed.

Your Data Questions Before You Join

These answers explain the Privacy Policy in plain language before you open an account or contact us about an existing one. They cover common requests on data access, cookies, payment records, correction, deletion and support handling. If your question is tied to account eligibility, access depends on local law and is available where local law permits.

We collect the details needed to create and protect your account, such as name, contact details, login credentials, device signals and verification records. We also create records when you use the wallet, lobby or support channels.

Cookies help keep your session active, remember selected settings and support security checks. Some cookies are needed for account access, while others help us understand page errors or repeated login issues.

We store transaction references, wallet status results and matching records for Touch 'n Go, GrabPay, Boost dan FPX. We do not need your payment app password, and you should not share it with support.

Yes. Send a request through live chat, email or the account centre. We may verify your identity first, then explain what data we hold and how it is used for account operation.

You can update some details in the account centre. If the change affects login, wallet matching or withdrawals, we may ask for extra verification before the record is changed.

You may ask us to delete data connected with your account. We assess the request against security, payment matching, audit and legal duties before removing records that are no longer needed.

Contact us through live chat, email or the account centre and mark the message as a privacy request. Give enough account detail for matching, but never send payment app passwords or unrelated personal files.

Privacy Policy for Malaysian Account Data

Privacy Contact Paths for Your Account

Cookies, 32 Cards, and Account Care

Account data we collect

Cookie and device checks

Payment record handling

Retention and deletion

Access and correction

Limited internal access

Your Data Questions Before You Join

01 What data do you collect when I open an account?

02 How are cookies used on myr918?

03 Do you store Touch 'n Go, GrabPay, Boost dan FPX details?

04 Can I ask for a copy of my account data?

05 How do I correct wrong contact details?

06 When can my data be deleted?

07 Who can I contact about a privacy concern?

Related Pages